Bilingual (English/Spanish) Member Service Representative Full Time

Prospera Credit Union • Appleton, WI

7d • Onsite

About The Position

Prospera Credit Union is seeking a Full-Time Bilingual (English/Spanish) Member Service Representative to join their team. This role is a critical touchpoint for member experience, acting as the face of the organization and the first contact for members. The MSR will provide superior service and an awesome experience to all members, offering a full range of products and services through meaningful conversations. The position is located at the Ballard Location (4830 N Ballard Rd, Appleton, WI 54913). Prospera Credit Union is a local, member-owned financial institution in the Fox Valley area, committed to providing personal, tailored financial guidance.

Requirements

• The ability to speak and write fluently in English and Spanish is required.
• High School Diploma or GED required.
• Customer Service experience.
• Excellent verbal communication skills.
• Strong attention to detail.
• Ability to hear, assimilate and solve problems quickly, using a member service approach.

Nice To Haves

• Prior retail experience.

Responsibilities

• Providing professional, friendly and personalized member service during each interaction.
• Act as the face of the organization and one of the first points of contact for our members.
• Accurately processing a variety of financial transactions (deposits, withdrawals, advances, loan payments, etc.).
• Creating conversations with members to help identify their needs.
• Providing information and education about various products and services.
• Making appropriate referrals, suggestions and referrals to other team members who specialize in different areas such as loans, investments, mortgages, etc.

Benefits

• Generous PTO
• Affordable Healthcare - Prospera covers 91% of medical premiums
• High 401(k) Matching - Dollar-for-dollar matching up to 5% of contributions
• Complete Disability Coverage - Fully paid short and long-term disability coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED