Member Service Representative - Contact Center

Kohler Credit Union • Manitowoc, WI

1d • Hybrid

About The Position

Kohler Credit Union is seeking a Full-Time Member Service Representative to join our Contact Center team. Starting wage between $17.45-$19.50 per hour, and no prior financial experience is required. This is a great opportunity to begin a career in financial services while making a real difference in the lives of our members. Location: Training in Sheboygan, WI, with the opportunity to transition to the Rapids Road - Manitowoc Branch upon completion of training.

Requirements

• High school diploma or equivalent
• Strong communication skills, both written and verbal
• Ability to manage multiple tasks across different communication channels
• Detail-oriented with a commitment to accuracy
• Ability to follow compliance and regulatory requirements
• Applicants must be legally authorized to work in the United States without current or future visa sponsorship.

Nice To Haves

• Previous customer service or sales experience preferred

Responsibilities

• Provide support to members via phone, chat, email, and secure messaging
• Respond to inquiries, troubleshoot issues, and deliver accurate, timely solutions
• Identify and recommend products and services that meet members' needs
• Assist with account-related services such as debit cards, account updates, and mobile deposit verification
• Maintain accuracy and ensure compliance in all interactions and documentation
• Work collaboratively with team members to achieve service goals and enhance the overall member experience
• Participate in ongoing training and development opportunities

Benefits

• medical
• dental
• vision
• 401(k) with employer contributions
• pension
• paid time off
• tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED