Member Service Representative - Contact Center

Kohler Credit Union•Sheboygan, WI

1d•Onsite

About The Position

Kohler Credit Union is hiring a Full-Time Member Service Representative for our Contact Center in Sheboygan, WI. This role is a great opportunity to start your career in the financial services industry with an organization that truly values its members, employees, and community. In this role, you'll be the first point of contact for our members, answering questions, resolving concerns, and recommending services that support their financial goals. You'll connect with members through phone, chat, email, and secure messaging, providing guidance and solutions tailored to their needs. Your responsibilities will also include handling tasks such as debit card requests, mobile deposit verification, and reporting, ensuring accuracy and attention to detail in every interaction. Teamwork is a key part of this role-you'll collaborate with colleagues to meet service goals and celebrate achievements together. In addition, you'll have ongoing opportunities for training and skill development to grow your knowledge and advance your career.

Requirements

High school diploma or equivalent
Strong communication skills
Attention to detail
Ability to follow compliance and regulatory requirements
Legally authorized to work in the United States without current or future visa sponsorship.

Nice To Haves

Customer service or sales experience

Responsibilities

Be the first point of contact for members, answering questions and resolving concerns.
Recommend services that support members' financial goals.
Connect with members through phone, chat, email, and secure messaging.
Handle tasks such as debit card requests, mobile deposit verification, and reporting.
Collaborate with colleagues to meet service goals.
Participate in training and skill development opportunities.