Member Service Representative - Contact Center
About The Position
Kohler Credit Union is seeking a Full-Time Member Service Representative to join our Contact Center team. Starting pay is $20 per hour, and no prior financial experience is required. This is a great opportunity to begin a career in financial services while making a real difference in the lives of our members. In this role, you will serve as a primary point of contact for members, delivering high-quality support through phone, chat, email, and secure messaging. You will assist with questions, resolve concerns, and guide members toward solutions that support their financial goals.
Requirements
- High school diploma or equivalent
- Strong communication skills, both written and verbal
- Ability to manage multiple tasks across different communication channels
- Detail-oriented with a commitment to accuracy
- Ability to follow compliance and regulatory requirements
- Legally authorized to work in the United States without current or future visa sponsorship
Nice To Haves
- Previous customer service or sales experience preferred
Responsibilities
- Provide support to members via phone, chat, email, and secure messaging
- Respond to inquiries, troubleshoot issues, and deliver accurate, timely solutions
- Identify and recommend products and services that meet members' needs
- Assist with account-related services such as debit cards, account updates, and mobile deposit verification
- Maintain accuracy and ensure compliance in all interactions and documentation
- Work collaboratively with team members to achieve service goals and enhance the overall member experience
- Participate in ongoing training and development opportunities
Benefits
- medical
- dental
- vision
- 401(k) with employer contributions
- pension
- paid time off
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
