Member Contact Center Representative I

LBS Financial Credit Union•Westminster, CA

1d•Onsite

About The Position

The Member Contact Center Representative I is responsible for servicing the credit union's members' needs by providing friendly, prompt, and efficient service to Member-owners over the phone or online. This role requires a friendly and service-oriented professional with excellent communication skills who excels at multitasking and problem-solving.

Requirements

High School diploma or equivalent required
Basic proficiency with Microsoft Office (Word and Outlook)
Ability to learn and navigate multiple systems and applications simultaneously
Comfortable with phone communication systems and standard office equipment
Ability to learn simple and complex policies and procedures
Maintains a positive and professional demeanor under pressure
Pleasant personality and tone of voice
Excellent telephone manners and technique

Nice To Haves

6 months to one year of customer service, retail, or call center experience preferred
Financial service experience

Responsibilities

Provide support and information to the Credit Union’s current and potential members.
Responsible for managing large amounts of inbound and outbound calls with a smile in your voice.
Accurately perform transactions, provide information, and conduct account maintenance and research, while providing the highest level of service.
Maintain a friendly and positive composure in all levels of communications.
Respond to callers regarding all Credit Union products and services inquiries over the phone.
With direction from leadership, use sound judgement while balancing Membership loyalty with a dedicated focus on protecting Credit Union assets.