Member Service Representative - Contact Center
About The Position
Kohler Credit Union is seeking a Full-Time Member Service Representative for their Contact Center in Sheboygan, WI. This entry-level role, starting at $20 per hour, does not require prior financial experience and offers an opportunity to begin a career in the financial services industry. The representative will serve as the primary point of contact for members, addressing questions, resolving issues, and recommending services via phone, chat, email, and secure messaging. Key tasks include handling debit card requests, mobile deposit verification, and reporting, all while maintaining accuracy and attention to detail. The position emphasizes teamwork and collaboration to achieve service goals, and provides ongoing training and skill development opportunities. Kohler Credit Union is committed to supporting its employees professionally and personally, offering a competitive wage and a comprehensive benefits package.
Requirements
- High school diploma or equivalent
- Strong communication skills
- Attention to detail
- Ability to follow compliance and regulatory requirements
Nice To Haves
- Customer service or sales experience
Responsibilities
- Answer questions, resolve concerns, and recommend services that support members' financial goals
- Connect with members through phone, chat, email, and secure messaging
- Provide guidance and solutions tailored to members' needs
- Handle tasks such as debit card requests, mobile deposit verification, and reporting
- Collaborate with colleagues to meet service goals
Benefits
- Competitive hourly wage
- Robust benefits package
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) with employer contributions
- Generous paid time off
- Tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
