Contact Center Representative

PainPoint Health•Atlanta, GA

2d•$18•Remote

About The Position

As a Contact Center Representative, you’ll be the first point of connection for prospective patients seeking care. You’ll guide individuals through scheduling and education, helping them take the next step toward treatment.

Requirements

High school diploma or GED required
At least one (1) year of customer interaction or customer support experience (phone or face-to-face) strongly preferred
Excellent verbal and written communication skills
Strong interpersonal and customer service skills
Proficiency in Microsoft Office Suite or related software
Strong organizational skills and attention to detail
Ability to resolve customer concerns effectively
Strong computer skills with the ability to learn new systems
Understanding of patient confidentiality requirements

Nice To Haves

Healthcare and/or contact center experience preferred
Knowledge of medical terminology and office ethics preferred

Responsibilities

Respond to patient inquiries via phone, assessing needs and answering general questions about treatment options
Provide timely, high-quality customer service in every interaction
Maintain strict confidentiality of patient information
Register and schedule new patients for clinics and surgery centers
Send appropriate materials prior to initial appointments
Manage appointment changes, including cancellations, rescheduling, and confirmations
Follow established policies and procedures to maintain efficient operations
Accurately document and manage patient interactions
Make outbound calls to warm leads who have requested information or scheduling
Educate prospective patients on treatment options
Support and provide feedback on marketing initiatives as a creative contributor