Contact Center Representative
About The Position
Do you have excellent customer service skills and a passion for helping others? Are you interested in using those skills to communicate with Maricopa County's constituents? If so, this may be the position for you! As the Contact Center Representative, you will answer incoming calls from community members in Maricopa County and efficiently provide correct information, transferring them or finding answers to their questions regarding the Supervisors, Treasurer, Assessor, and Recorder (Elections) departments. Don't miss out on this opportunity to make a meaningful impact – apply today and be a part of our vital mission!
Requirements
- Two years of Administrative and/or clerical experience, including at least six months of call center experience
- High school diploma or GED Certificate
- An equivalent combination of post-secondary education and job-related experience may be substituted for the minimum qualifications on a year-for-year basis
Nice To Haves
- Call center experience working with voter registration, mortgage, title, or independent property assessment companies
- Call Center experience working with a county Treasurer, Assessor, or Recorder’s office
Responsibilities
- Receive calls that require skilled communication and accurate information based on polices, guidelines, and directives of each Agency represented
- Act as a communication facilitator between the public, call center management, and the Agencies
- Communicate and process information to the Lead or Supervisor when necessary
Benefits
- Work with a greater purpose
- Tuition reimbursement
- Exceptional work-life balance
- Opportunities for growth and development within Maricopa County
- Low-cost, high-value healthcare for you and your qualifying dependents
- Child care benefits, including access to our on-site center, Maricopa County Kids Club , dedicated to serving Maricopa County families
- Paid vacation, sick time, and parental leave
- Extensive wellness program, including an incentive
- Enrollment in the Arizona State Retirement System, a defined retirement benefit requiring a 12% monthly contribution rate that includes a 100% employer match on Day 1
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
