Contact Center Representative I

Our Community Credit Union•Shelton, WA

1d•$20 - $24•Onsite

About The Position

Contact Center Representative I Join OURCU: Empowering Members, Strengthening Communities At OURCU, we believe great service starts with people who care. We're looking for a Contact Center Representative I to join our amazing Contact Center team- a group that supports each other, shows up for our members, and takes pride in getting things done. If you love helping others, thrive on solving problems, and bring resourcefulness and professionalism to every interaction, this could be the role for you! What You'll Do As a Contact Center Representative I , you'll be the first point of contact for members by phone, live chat, email, and secure message. Every day will bring something new- helping a member reset their online banking, researching a loan payment, troubleshooting mobile banking issues, or walking someone through account options. This role calls for both technical confidence and the ability to explain technology in clear, simple ways. You'll use all available resources to resolve issues quickly and effectively- researching, asking the right questions, and tracking down accurate information when it isn't immediately obvious. Sometimes that means working independently to dig into a problem, and other times it means collaborating closely with your teammates to make sure a member gets the best possible service. You'll also have the opportunity to offer relevant products and services that align with members' needs and goals, helping them simplify their financial lives and get more value out of their credit union membership.

Requirements

High school diploma or GED required
Excellent verbal, written, and interpersonal communication skills
Strong organizational and multitasking skills
Proficiency with computer applications and standard business equipment
Experienced in customer or member service (6 months to 2 years preferred)
Tech-savvy, with the ability to confidently use digital tools and patiently teach others who may not share the same comfort level
Resourceful and able to solve problems by digging in, finding information, and using tools and systems effectively
A team player who communicates well, supports peers, and collaborates to get the best outcomes for members
Interested in long-term growth, excited to learn, build a career, and develop within OURCU
Service-minded, with excellent communication skills and a professional presence
Flexible, able to shift seamlessly between teamwork and independent work
Detail-oriented, keeping information accurate and organized while managing multiple priorities

Nice To Haves

Bilingual skills a plus!

Responsibilities

Be the first point of contact for members by phone, live chat, email, and secure messaging
Use resourcefulness and problem-solving to resolve issues
Provide accurate, timely information on accounts, payments, transfers, interest rates, loans, and savings programs
Troubleshoot and support members with online and mobile banking, bill pay, and other digital tools, adapting explanations to different levels of tech comfort
Keep member records and documentation complete, accurate, and up to date
Offer products and services based on members' needs in a professional and member-first way
Collaborate with your team and support other departments with clerical tasks, account verification, and correspondence

Benefits

Medical, dental, and vision insurance
Voluntary insurance plans
Flexible Spending Account
Employer-paid life and long-term disability insurance
401(k) plan with generous OURCU contributions
Paid Time Off: vacation, sick leave, and 12 paid holidays annually
Professional development support, tuition assistance, and career growth opportunities
Additional perks such as: Free Employee Assistance Program (EAP)
Gym reimbursement
Discounted VISA rates and enhanced checking accounts
Employee-led engagement committees