Contact Center Representative I

Horizon Credit Union•Garden City, ID

just now

About The Position

Responsible for presenting and explaining a basic number of credit union products and services to members and prospective members via telephone, correspondence or email. Assists and encourages members to utilize these products and services. This person requires an ability to communicate effectively and pleasantly with all prospective and current members and to represent the credit union positively and professionally. Able to perform Member Service Representative functions as needed.

Requirements

High school diploma or general education degree (GED); one year’s related experience and/or training; or equivalent combination of education and experience.
Thorough knowledge of credit union's computer system for performing basic input/output tasks.
Related work experience may substitute for education.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent.
Ability to operate CRT unit including input, output, and inquiry to member accounts and other account information required in the member service function.
Ability to operate standard office equipment and tools, such as personal computers, postage machines, fax machines, telephones, photocopiers, and typewriters.
Ability to accurately handle transactions speedily when dealing with members.

Responsibilities

Researches and solves member questions, problems and complaints concerning credit union accounts
Cross-sells credit union products and services.
Processes basic financial transactions for members including such functions as opening and closing of accounts, issuing checks, processing account transfers, issuing certificates and drafts, and processing stop payments and check orders.
Mail correspondence, applications and information
Responds to routine member inquiry regarding the operation of accounts, access to services, account discrepancies, adding or reducing service features on various accounts, and assisting members
Operates computer to accurately post transactions, access account information, balance transactions, and generally update member account transactions and information
Assists members with information on safety deposit boxes, traveler’s checks, money orders, IRA contributions and withdrawals and basic loan account questions
Provides information and troubleshooting support for Visa debit, credit and ATM cards
Assists members and credit union staff with E-services support.
Performs such other member service functions that might be needed from time to time and assists others in completing tasks and work assignments.
Keep all credit union member and employee-related business in the strictest confidence

Benefits

Medical, Dental, & Vision Insurance for full-time and reduced full-time employees & their families
Telemedicine for part-time employees
Paid Group Life and Disability Insurance
Employee Assistance Program
Tuition Reimbursement Program
401K Retirement Savings
Employer 401K Retirement Contributions & Matching upon eligibility
Discretionary Annual Incentive Bonus based on eligibility criteria
10 hours of PTO per month (prorated for reduced full-time and part-time)
Paid Birthday Holiday
2 Paid Wellness Days
Up to 24 hours of Paid Volunteer Time annually
11 Paid Holidays