Contact Center Service Representative

South Carolina Federal Credit Union • North Charleston, SC

2d • Hybrid

About The Position

This is a Full-Time Remote Contact Center Service Representative/Phone Banker position, primarily remote but may require occasional onsite presence. The role involves providing exceptional customer service via telephone and offering financial products and services to meet customer needs in a high-volume, fast-paced environment. Candidates should be passionate about helping others, enjoy customer interaction over the phone, and be comfortable offering financial products. The company emphasizes work/life balance with a schedule that allows for nights and weekends off. Ideal candidates are skilled at multitasking, time management, consistently following policies, and remaining calm under pressure, even with irate customers. Proactiveness in seeking new challenges is also valued.

Requirements

• High school diploma (or equivalent)
• At least one year of customer service experience in a call center or banking environment
• Positive attitude
• Meet the minimum requirements of highspeed internet (20MGB upload, 50MGB download, 60MS or less latency) to support required responsibilities. A higher minimum speed may be required.
• Ability to attend onsite, in-person training at headquarters located in North Charleston, SC for typically 4 weeks, Monday-Friday.

Nice To Haves

• Bilingual in English and Spanish

Responsibilities

• Brainstorm with team members about ways to meet referral goals.
• Talk with a customer about the payoff amount for their auto loan.
• Assist a customer with unlocking their online account.
• Order a new debit card for a customer.
• Transfer funds from one account to another.
• Meet with your Team Lead to review your current performance.

Benefits

• A chance to build lasting relationships with not only your team, but our customers as well.
• The opportunity to work from the comfort of your home- No Commute!
• A company that cares about your total wellness by providing a program that includes gym reimbursement, virtual workshops, Employee Assistance Program, and more.
• Opportunities to make a difference by volunteering and getting involved in the community.
• Opportunities to grow within a company that's dedicated to your development and promoting talent internally.
• Premium pay rate for bilingual employees is available after 90 days of employment and is subject to passing our bilingual exam, which assesses the ability to read, write, and speak Spanish proficiently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees