Member Service Representative (Level 1)

TEKsystems•Pensacola, FL

5d•$20 - $20•Hybrid

About The Position

TEKsystems is hiring Member Service Representatives to support a Fortune 100 financial institution in Pensacola, Florida. The representative is the first point of contact for members, providing customer service and assistance with account-related questions in a fast-paced, inbound call center. The role helps members navigate financial needs and aims to deliver a positive member experience. Training is fully on-site in Pensacola. After successful completion of training, associates may transition to a hybrid schedule. Candidates must live within 60 miles of the Pensacola campus, and home internet must meet company requirements for hybrid work. Post-training shift examples are 11:00 a.m.–8:30 p.m., 10:30 a.m.–8:00 p.m., and 10:00 a.m.–7:30 p.m. CST. Employees must be available to work one weekend day on a rotating schedule. This is a contract-to-hire position. Pay is $19.75 per hour, with overtime opportunities available. The position offers potential for long-term career growth with a Fortune 100 financial institution. Benefits, if eligible, may include medical, dental and vision coverage; critical illness, accident and hospital coverage; a 401(k) retirement plan with pre-tax and Roth contributions; life insurance; short- and long-term disability; a Health Spending Account; transportation benefits; an Employee Assistance Program; and time off or leave.

Requirements

At least 1 year of customer service experience.
Experience working in a fast-paced environment.
Excellent verbal and written communication skills.
Strong computer skills and ability to navigate multiple systems simultaneously.
Problem-solving and conflict-resolution abilities.
Comfort working in a high-volume call environment.
High school diploma or GED.
Ability to receive and apply coaching and feedback.
Strong attendance and reliability.
Must reside within 60 miles of the Pensacola campus.
Must be available to work one weekend day as part of a rotating schedule.

Responsibilities

Handle a high volume of inbound member calls about account services and banking products.
Assist with account inquiries, debit card requests, balance transfers, account maintenance, and general banking needs.
Research and resolve member concerns, providing accurate and timely information.
Navigate multiple computer systems simultaneously and document interactions.
Follow banking policies, procedures, and regulatory requirements.
Identify additional products or services that meet members’ needs.
Provide a positive member experience through professionalism, empathy, and problem-solving.

Benefits

Medical, dental, and vision coverage, if eligible.
Critical illness, accident, and hospital coverage, if eligible.
401(k) retirement plan with pre-tax and Roth post-tax contribution options, if eligible.
Voluntary life and AD&D insurance for employees and dependents, if eligible.
Short- and long-term disability coverage, if eligible.
Health Spending Account (HSA), if eligible.
Transportation benefits, if eligible.
Employee Assistance Program, if eligible.
Time off or leave, including PTO, vacation, or sick leave, if eligible.
Overtime opportunities.
Long-term career growth potential.