Member Service Representative 1 - Leesburg
About The Position
FAIRWINDS Credit Union is hiring a Member Service Representative for its Leesburg branch. The role is an entry point into banking for people who want to help members improve their financial lives. The representative welcomes members, completes routine teller transactions, helps members understand financial products and digital banking tools, and responds to account questions and service issues. The position also supports branch goals through referrals, maintains transaction and compliance standards, and participates in coaching to build product knowledge and service skills.
Requirements
- A strong desire to serve others and help improve their financial lives.
- Excellent communication skills and a professional, positive attitude.
- Comfort handling cash and working with technology in a fast-paced environment.
- Attention to detail, strong problem-solving skills, and willingness to learn.
Nice To Haves
- Previous customer service, retail, or cash handling experience is a plus, but not required.
Responsibilities
- Welcome members with a friendly and professional attitude and make each interaction personal and positive.
- Perform routine teller transactions accurately and efficiently, including deposits, withdrawals, loan payments, and check cashing.
- Educate members about FAIRWINDS products, services, and digital tools such as mobile and online banking.
- Assist members with account questions, service issues, and general inquiries, escalating concerns as needed.
- Maintain balancing standards and operational compliance for all transactions.
- Identify member needs and refer them to appropriate teammates for lending, account services, or investment solutions.
- Maintain the appearance and organization of the teller station and branch environment.
- Participate in individual and team coaching sessions to build product knowledge and improve member service skills.
- Live and model The FAIRWINDS Way values.
Benefits
- 11 paid holidays and generous paid time off.
- 6% 401(k) match.
- Eligible for a $700 annual contribution to a Health Savings Account.
- Maternity leave program.
- Medical, dental, vision, disability, and life insurance.
- Leadership development, tuition assistance, and advancement opportunities.
- Debt Free Club and Dave Ramsey’s SmartDollar financial wellness programs.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
