Member Service Representative 1

Bluestone Federal Credit Union • Sioux Falls, SD

10d • Onsite

About The Position

Bluestone Federal Credit Union is hiring a Member Service Representative to perform general teller functions and provide exceptional service to members. The position offers opportunities to develop skills and knowledge that may support career growth within the credit union or another financial institution. The role is based in branch locations and is not work from home. Scheduled hours are 8:15 a.m.–5:15 p.m. Monday through Thursday, 8:15 a.m.–6:15 p.m. Friday, and rotating Saturdays from 8:45 a.m.–12:15 p.m. Pay starts at $18.30 per hour and varies depending on experience.

Requirements

• High school diploma or equivalent.
• Must pass a credit and background check to the company’s satisfaction.
• Excellent communication skills.
• Accurate and detail oriented.
• Typing, 10-key, and computer experience.
• Team player who works well with others and has a positive attitude.
• Exceptional customer service skills.

Nice To Haves

• Previous cash handling or customer service experience.

Responsibilities

• Greet members and provide exceptional member service.
• Process transactions including deposits, withdrawals, loan and card payments, check withdrawals, bond redemptions, and cash advances.
• Prove cash and checks at the end of the day.
• Receive and process requests such as wires, stop payments, verification of deposits, check orders, debit card orders, and issuance of gift, travel, and everyday spending cards.
• Process negotiable instruments for collection on a daily basis.
• Open and close subaccounts and memberships.
• Respond to inquiries and process transactions related to IRAs.
• Actively solicit products and services with new and existing members in line with the credit union’s marketing and overall goals.
• Maintain the proper maintenance, cleanliness, and security of the work area and equipment.
• Perform other duties as assigned by an MRS II, MSR III, or member of the Management Team.
• Support BFCU’s mission, vision, strategies, and business plans.
• Consistently demonstrate BFCU Core Values.

Benefits

• Shared cost for health, dental, and vision coverage.
• Basic life insurance at no cost to the employee.
• Short-term disability coverage at no cost to the employee.
• Long-term disability coverage at no cost to the employee.
• 401(k) contributions matched up to 6%.
• Annual profit-sharing contribution.
• Accrual of 15 days of paid time off.
• Holiday pay, generally for 11 holidays per year.
• Birthday off.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED