Member Service Representative II - Float

Members 1st Federal Credit Union•Lower Paxton Township, PA

About The Position

The Member Service Representative II - Float supports all aspects of branch operations, promotes member satisfaction, and assists with growth in deposits, loans, and service ratio. The role helps members establish accounts and answers questions about new accounts, lending, account maintenance and review, and support services. It ensures compliance with credit union standards and policies while supporting branch growth and service through lobby engagement. The representative fosters a consultative sales culture by influencing and educating members and staff, and connecting branch associates, partners, and members with technology and self-service options. The position may take on branch leadership responsibilities when a Branch Manager or Assistant Branch Manager is absent and may provide coverage for other departments or functions within the role’s scope. The position requires 1–3 years of related experience and general and business knowledge equivalent to a high school diploma. The minimum salary is $20.67 per hour.

Requirements

1–3 years of related experience.
General and business knowledge equivalent to a high school diploma.
Excellent communication and interpersonal skills, including the ability to communicate effectively in English orally and in writing.
Attention to detail and accuracy.
Thorough knowledge of credit union products, services, policies, and procedures.
Cash handling skills.
Strong ability to recognize and offer sales opportunities.
Advanced analytical and problem-solving skills.
Advanced organizational and time-management skills.
Ability to lead, take charge, and offer opinions and direction.
Familiarity with PCs and applicable software.
Ability to travel, including occasional overnight travel.
No valid driver's license is required.

Responsibilities

Support all aspects of branch operations and provide high levels of member satisfaction.
Assist with branch growth in deposits, loans, and service ratio.
Help members establish accounts and answer questions about new accounts, lending, account maintenance and review, and support services.
Ensure compliance with credit union standards and policies and procedures.
Execute lobby engagement to support internal branch growth and service.
Demonstrate and foster a consultative sales culture by influencing and educating members and staff.
Connect branch associates, partners, and members to technology and self-service options.
Take on branch leadership responsibilities when a Branch Manager or Assistant Branch Manager is not present, as needed.
Provide coverage for other departments or functions within the scope of the position, as needed.