Member Service Representative II

FIRST FLIGHT FEDERAL CU • Cary, NC

20h • Onsite

About The Position

First Flight Federal Credit Union is seeking a Member Service Representative II to help Members achieve financial success through thoughtful financial guidance, meaningful relationships, and exceptional service. The role supports Members as they make financial decisions, including financing vehicles, considering home equity options, and choosing deposit accounts.

The representative guides Members through consumer lending options, originates and processes loans, manages applications through closing, recommends suitable loan and deposit products, opens memberships and accounts, and assists with account maintenance and service requests. The role also builds referral relationships with local dealerships and businesses, maintains accurate loan documentation, follows policies and regulatory requirements, and works collaboratively with branch teammates and lending partners. The position is onsite Monday through Friday during the employee’s scheduled shift.

Requirements

• 2–3 years of financial services experience, preferably in a banking or credit union environment.
• High school diploma or equivalent.
• Familiarity with consumer lending, financial products, and relationship-based service.
• Confidence using Windows-based systems and navigating multiple applications.
• Ability to obtain NMLS registration within 90 days of employment.
• Ability to complete First Flight’s Membership Officer Certification.
• Ability to work onsite Monday through Friday during the scheduled shift.
• Relationship-first approach, active listening, and ability to build trust.
• Sound judgment and thoughtful decision-making.
• Strong communication skills, including explaining financial information clearly and handling challenging conversations professionally.
• Ownership, follow-through, and ability to manage competing priorities.
• Collaborative approach, receptiveness to feedback, initiative, and adaptability.

Nice To Haves

• Associate’s degree.
• Financial services experience in a banking or credit union environment.

Responsibilities

• Guide Members through consumer lending options, including auto, boat, RV, personal loans, and home equity lines of credit (HELOCs).
• Originate and process consumer loans accurately, in compliance with regulatory requirements, and with a positive Member experience.
• Manage the lending process from application through closing, communicating proactively and keeping Members informed.
• Identify Members’ financial needs and recommend appropriate loan and deposit products.
• Build trusted Member relationships through attentive service, knowledgeable guidance, and consistent follow-through.
• Develop relationships with local dealerships and businesses to generate referrals and strengthen lending opportunities.
• Open new memberships and deposit accounts, helping Members select products suited to their needs and goals.
• Assist Members with account maintenance, servicing requests, and financial questions, taking ownership of the service experience.
• Collaborate with branch teammates and lending partners to provide efficient, accurate, and responsive service.
• Maintain complete and accurate loan documentation and follow established policies, procedures, and regulatory requirements.
• Solve problems, manage priorities, and identify opportunities to improve the Member experience.
• Support branch goals and additional responsibilities as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED