Regional Member Service Representative II
About The Position
AmeriCU Credit Union is seeking a Member Service Representative to deliver exceptional member experiences and build meaningful relationships. The role supports the credit union’s mission of helping members achieve financial success. Based in Liverpool, New York, the position is full-time and eligible for incentives and bonuses. The starting rate is $22.15 to $27.59 per hour, depending on experience. The representative greets members, handles traditional teller transactions and interactive teller machine (ITM) technology, and builds member relationships by retaining, expanding, and acquiring relationships. The role also supports sales and relationship goals, works with internal business partners, records interactions in the CRM, and serves as a lead trainer for new hires. Additional duties include account servicing, file maintenance, compliance with policies and regulatory standards, and community engagement.
Requirements
- Strong customer service and relationship-building skills.
- Ability to work in a fast-paced, team-focused environment.
- Comfort with technology and willingness to support members with digital tools.
- Strong attention to detail and organizational skills.
- Commitment to meeting goals and contributing to team success.
Responsibilities
- Greet members enthusiastically, model team culture, and act as the primary liaison for traditional teller transactions and interactive teller machine (ITM) technology.
- Retain, expand, and acquire member relationships through cross-selling products and conducting courtesy calls.
- Meet annual sales and relationship goals.
- Collaborate with business partners to deepen member relationships and accurately record member interactions in the CRM system.
- Serve as lead trainer for desk and teller-line new hires within the Financial Center, providing regional support as needed.
- Perform account servicing and file maintenance while adhering to credit union policies, operational risk controls, and regulatory standards, including BSA and SAFE Act requirements.
- Demonstrate active involvement and engagement in the local community.
Benefits
- Competitive medical, dental, and vision plans.
- Health Savings Account contributions.
- Generous paid time off and paid holidays.
- 401(k) with employer match after one year.
- Employee Assistance Program.
- Tuition reimbursement after one year for full-time employees.
- Company-paid life insurance and AD&D.
- Enhanced short-term disability coverage.
- Employee appreciation events and a strong team culture.
- Incentive and bonus eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
