Entry Level Bank Teller (San Ysidro)
About The Position
Member Service Representative I builds meaningful relationships with credit union members while delivering efficient, accurate, and exceptional service. The role promotes credit union products and services to existing and potential members and works with a dedicated team to support the organization’s mission and values. The position processes routine account transactions, maintains a balanced cash drawer, responds to routine member questions, and identifies products, services, or referrals that may meet members’ financial needs. The representative follows branch procedures and risk management requirements and complies with applicable regulatory and information security requirements. This is a part-time position for 20 hours per week. The listed schedule is Monday 8:30 a.m.–2:30 p.m., Thursday and Friday 11:00 a.m.–5:00 p.m., and Saturday 8:30 a.m.–2:30 p.m.; Tuesday, Wednesday, and Sunday are off. The schedule may change based on branch business needs. Weekend and extended hours may be required, including for community or business development events.
Requirements
- High school diploma or equivalent.
- At least 6 months of customer service experience.
- Strong listening, communication, time management, and organizational skills.
- Demonstrated ability to achieve assigned goals and performance expectations.
- Successful completion of the New Hire Training course and exam.
- Ability to work independently and effectively in a team environment.
- Professional appearance and demeanor.
Nice To Haves
- Cash handling experience.
Responsibilities
- Deliver a positive, professional member experience and resolve routine member questions.
- Accurately process routine member account transactions, including deposits, withdrawals, loan payments, and wires.
- Maintain a balanced cash drawer and follow branch operations, policies, procedures, and risk management requirements.
- Communicate with members to understand and clarify their financial needs and provide options to assist them.
- Identify and offer relevant products and services or refer members to an appropriate representative or partner.
- Work with branch team members to achieve assigned personal and branch performance goals.
- Participate in credit union campaigns, contests, member outreach efforts, and community or business development events.
- Follow regulatory and compliance requirements, including AML, BSA, OFAC, CTR, and MISP.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
