Entry Level Bank Teller (Poway)
About The Position
Member Service Representative I builds meaningful relationships with credit union members while providing efficient, accurate, and exceptional service. The role promotes credit union products and services to existing and potential members and works with a dedicated team to support the organization’s mission and values. The representative handles routine member questions and account transactions, maintains a balanced cash drawer, identifies members’ financial needs, and offers suitable products or referrals. The role also supports branch and individual performance goals, participates in credit union and community outreach activities, and follows operational, risk management, regulatory, and compliance requirements. The position is full-time, 40 hours per week, with rotating Saturday work.
Requirements
- High school diploma or equivalent.
- At least 6 months of customer service experience.
- Strong listening, communication, time management, and organizational skills.
- Demonstrated ability to achieve assigned goals and performance expectations.
- Successful completion of the New Hire Training course and exam.
- Ability to work independently and effectively in a team environment.
- Professional appearance and demeanor.
Nice To Haves
- Cash handling experience.
Responsibilities
- Provide a positive and professional member experience and resolve routine member questions.
- Accurately process routine member account transactions, including deposits, withdrawals, loan payments, and wires.
- Maintain a balanced cash drawer and follow branch operations, policies, procedures, and risk management requirements.
- Understand and clarify members’ financial needs and provide useful options.
- Offer products and services or refer members to an appropriate representative or partner.
- Work with branch team members to achieve assigned personal and branch performance goals.
- Participate in credit union campaigns, contests, member outreach efforts, and community or business development events.
- Comply with regulatory and compliance requirements, including AML, BSA, OFAC, CTR, and MISP.
- Attend community or business development events and work weekends or extended hours when required.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
