Member Service Representative I - Woodbury, MN - Oct/Nov 2026
About The Position
Ideal Credit Union is hiring a Member Service Representative I for its Woodbury office. The role assists members and potential members with their credit union needs by explaining services, setting up new accounts, responding to problems, and directing members to appropriate staff. Prior new account, lending, and sales experience is preferred, and prior credit union experience is helpful. This is a fully on-site position; travel to other branch locations may be requested for training or assistance as needed. This is a Grade 7, non-exempt, hourly position with benefits. The rotating three-week schedule is 35.25 hours in each of the first two weeks and 32 hours in the third week. Monday, Wednesday, Thursday, and Friday shifts are 8:30 AM–5:00 PM, with 30-minute lunch breaks; Tuesday and Sunday are off. Saturday is 8:45 AM–12:00 PM in the first two weeks and off in the third week. Other hours may be needed. Ideal Credit Union is a Twin Cities credit union with over one billion dollars in assets and seven offices. It offers savings, checking, consumer loans, mortgage loans, online banking, and investment services. The organization states that it is an Equal Opportunity Employer, maintains a drug-free workplace, and conducts pre-employment substance abuse testing.
Requirements
- Prior new account experience is preferred.
- Prior lending experience is preferred.
- Prior sales experience is preferred.
- Prior credit union experience is helpful.
Nice To Haves
- Prior new account experience.
- Prior lending experience.
- Prior sales experience.
- Prior credit union experience.
Responsibilities
- Assist members and potential members with their credit union needs.
- Explain credit union services.
- Set up new accounts.
- Respond to member problems.
- Direct members to the appropriate people.
- Travel to other branch locations for training or to assist as needed.
Benefits
- Health insurance
- Dental insurance
- Personal leave
- Tuition reimbursement
- Life insurance
- Retirement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
