Member Service Representative I (Teller)

Directions Credit Union•Lexington, OH

About The Position

The Member Service Representative I (Teller) provides courteous, professional service to credit union members, handles basic teller duties, and helps members find solutions to their financial needs. The role involves building member relationships by uncovering needs and suggesting relevant credit union products and services. The successful candidate is enthusiastic and ensures members are served promptly and professionally. This is a full-time position with benefits and generous paid time off available immediately upon hire. The employee will also follow a development path toward the MSR II level, offering opportunities for learning and greater earning potential.

Responsibilities

Represent the Credit Union in a courteous and professional manner.
Operate an online teller terminal and perform transactions, including cash deposits and withdrawals, check deposits and cashing, and loan payments.
Process cash advances, cashier’s checks, money orders, government bonds, and similar transactions.
Open and close accounts daily; process assigned cash and transactions; and balance at the end of the day.
Verify transactions, monitor deposit amounts, examine documents for endorsement and negotiability, and promptly detect and resolve discrepancies.
Promptly resolve members’ requests and questions and conduct research as needed.
Learn Credit Union products and services, suggest appropriate offerings, and refer members to relevant departments to meet their financial needs.
Maintain confidentiality and security of member account information.
Maintain security of assigned cash and cash items.
Perform drive-up teller and night drop functions as assigned.
Balance the ATM daily as assigned.
Track sales for the MSR incentive program.