Member Service Representative I (Teller)

Directions Credit Union • Mansfield, OH

7d

About The Position

The Member Service Representative I (Teller) provides outstanding service to Credit Union members by greeting them, listening to their needs, and helping find financial solutions. The role performs basic teller duties, ensures members are served promptly and professionally, and builds member relationships by identifying needs and suggesting Credit Union products and services. The position follows a development path toward MSR II, with opportunities for further learning and greater earning potential. This is a full-time position with benefits and generous paid time off available immediately upon hire.

Requirements

• Enthusiasm and commitment to providing outstanding member service.
• Willingness to greet members, listen to their needs, and find solutions to their financial needs.
• Ability to handle basic teller duties and serve members promptly and professionally.
• Willingness and ability to build member relationships by uncovering needs and suggesting Credit Union products and services.

Responsibilities

• Represent the Credit Union in a courteous and professional manner.
• Operate an online teller terminal and conduct transactions, including deposits, withdrawals, check deposits and cashing, and loan payments.
• Process cash advances, cashier’s checks, money orders, government bonds, and similar transactions.
• Open and close accounts daily.
• Process assigned cash and transactions and balance at the end of the day.
• Verify transactions.
• Monitor deposit amounts and examine documents for endorsement and negotiability.
• Detect and promptly resolve discrepancies.
• Promptly resolve members’ requests and questions and conduct research as needed.
• Maintain familiarity with Credit Union products and services.
• Suggest Credit Union products and services or refer members to appropriate departments to help meet their financial needs.
• Maintain confidentiality and security of member account information.
• Maintain security of assigned cash and cash items.
• Perform drive-up teller and night drop functions as assigned.
• Balance the ATM daily as assigned.
• Track sales for the MSR incentive program.

Benefits

• Benefits
• Generous paid time off available immediately upon hire
• Development path to MSR II offering learning opportunities and greater earning potential

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed