Member Service Representative 2 - E-Branch

Mid American Credit Union • Wichita, KS

12d • Onsite

About The Position

Mid American Credit Union is a not-for-profit, member-owned financial institution focused on providing quality financial services. The Member Service Representative 2 performs member servicing through computerized systems, verifies member information, gathers relevant details to complete transactions, and carries out video banking functions. The role requires accuracy, attention to detail, professionalism, and a positive, confident, and friendly manner. The representative continually develops expertise in the credit union’s products and services and completes annual BSA/AML compliance training and periodic training on policy and procedure updates.

This is not a remote or hybrid position. The work takes place in a climate-controlled shared work area with standard office noise and minimal temperature fluctuation. The position involves telephone, video, and in-person interactions with members and coworkers. A background check is required before hiring for candidates who receive and accept an employment offer. The employer participates in E-Verify and is an equal opportunity employer.

Requirements

• High school diploma or GED.
• Six months to two years of similar or related experience delivering exceptional service.
• Excellent written and verbal communication, with empathy and patience.
• Proficiency in multitasking and building relationships.
• Ability to handle interactions with confidentiality and discretion.
• Conflict anticipation and resolution skills, tactful delivery, and good listening skills.
• Professional appearance and manner, and punctuality.
• Ability to lift 10 pounds.
• Ability to sit, stand, stoop, and walk while performing job duties.

Responsibilities

• Service members using several computerized systems for member verification.
• Gather relevant information to complete transactions.
• Validate information and perform video banking functions.
• Maintain accuracy and attention to detail.
• Maintain a positive, confident, friendly, and professional attitude and appearance.
• Continually develop subject matter expertise and keep pace with changes in products and services.
• Complete and adhere to annual BSA/AML compliance training.
• Complete periodic training on updates to policies and procedures.
• Perform other job-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED