Member Service Coordinator
About The Position
As a Member Service Coordinator, you will serve as a welcoming point of contact for credit union members. You will greet members, answer questions, direct them to the appropriate person or department, and help them learn about credit union products and services. The role also supports branch operations by performing teller transactions, opening additional member shares, and handling clerical tasks. You will maintain the confidentiality of member, employee, and credit union information. The position has a varied schedule that includes working multiple Saturdays per month. Pay is $16.25–$22.01 per hour, with the starting rate based on related experience and qualifications.
Requirements
- High school diploma or equivalent.
- At least two years of member or customer service experience.
- Strong written and verbal communication skills.
- Punctuality and a neat, professional appearance.
- Ability to work in direct, professional contact with people in person and over the phone.
Nice To Haves
- Previous cash-handling experience.
Responsibilities
- Greet each member in a friendly and professional manner.
- Direct members to the appropriate person or department when unable to provide the requested information.
- Ensure members are aware of credit union products and services.
- Perform teller transactions and open additional shares for members as needed.
- Monitor branch clerical items, including faxes, mail, and notary services.
- Maintain the confidentiality of member, employee, and credit union information.
Benefits
- 401(k) employer match of up to 200%.
- Annual bonus of up to 4% of salary.
- Employer HSA contribution.
- Paid time off for community service.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
