Member Experience Coordinator

Associa • Boone, NC

12d

About The Position

The Member Experience Coordinator combines the responsibilities of a concierge, restaurant host, and member services associate. The role focuses on building relationships with members, assisting with their needs, and creating welcoming, personalized experiences throughout Blue Ridge Mountain Club. The coordinator supports member services, dining operations at Jasper House and Lookout Grill, and events and other hospitality activities.

Success in the role means members feel welcomed, recognized, and valued; reservations, registrations, and member requests are handled accurately; communication between Member Services and Food & Beverage runs smoothly; daily responsibilities are completed consistently and professionally; and the employee contributes to a positive, supportive hospitality environment.

Requirements

• Friendly, professional, and service-oriented personality.
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Comfortable using computers, email, and reservation systems.
• Dependable, flexible, and team-oriented.
• Availability to work weekends, holidays, and occasional evenings.

Nice To Haves

• Previous hospitality, customer service, or restaurant experience preferred.

Responsibilities

• Welcome members and guests with warmth and professionalism.
• Answer phone calls, emails, and general member inquiries.
• Assist with Club information, member requests, and portal navigation.
• Support event registrations, member communications, and routine administrative tasks.
• Build relationships with members and anticipate their needs.
• Greet and seat members and guests at Jasper House and Lookout Grill.
• Manage dining reservations, seating arrangements, and waitlists.
• Communicate special requests and dining preferences to the service team.
• Maintain an organized and welcoming host station.
• Assist with smooth dining room operations during busy periods.
• Assist with member event registrations, check-in, and preparation.
• Support Club activities and special hospitality experiences.
• Coordinate with Member Services and Food & Beverage leadership.
• Help maintain consistent service standards across Club operations.

Benefits

• Eligible employees may have access to medical, dental, and vision insurance, a 401(k) plan, and other benefits according to applicable employment policies.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed