Coordinator, Member Experience
About The Position
The Coordinator, Member Experience manages a portfolio of Washington Mystics Season Ticket Member accounts, providing proactive service, relationship management, and retention support. The role also plans and delivers a variety of member events and experiences, including Member-exclusive events and special ticketed fan experiences outside of games. The Coordinator supports membership renewals and builds member relationships through outreach and personalized engagement. The position coordinates event planning and logistics from preparation through on-site execution and post-event communications, while tracking event performance, expenses, and feedback. The role collaborates with internal departments and the Mystics Digital team to help deliver a high-quality member and fan experience.
Requirements
- Bachelor’s degree or equivalent combination of education and sales experience.
- At least one year of ticket sales or service experience with a professional or college sports team.
- Outstanding interpersonal, written, and verbal communication skills.
- Ability to multi-task and balance numerous business relationships in a professional manner.
- Passion for building a sales career in the sports industry.
- Flexibility to work evenings, weekends, and holidays.
- Proficiency with computers and MS Office programs.
Nice To Haves
- At least one year of event management experience.
- Experience with Salesforce.
Responsibilities
- Manage an assigned portfolio of Season Ticket Member accounts, providing proactive service, relationship management, and retention support.
- Build strong member relationships through consistent outreach, including calls, emails, in-game visits, and personalized engagement opportunities.
- Support membership renewal campaigns through proactive outreach, payment follow-ups, objection resolution, and targeted retention efforts.
- Maintain accurate account records and document service and sales activities in Salesforce while meeting departmental activity and service expectations.
- Coordinate the planning and execution of signature Member-exclusive events, including 'Stics BTS, Meet the Team, and Season Celebration.
- Coordinate Member Meet-Ups, including social gatherings, volunteer opportunities, and group outings designed to strengthen member connections and build community.
- Collaborate with the Mystics Digital team on event promotion and post-event communications, including surveys, photo distribution, and event recaps.
- Assist with event registration, ticketing coordination, attendee communications, and customer service.
- Track event attendance, revenue, expenses, and attendee feedback to evaluate performance and inform future event planning.
- Handle assigned event logistics, including venue sourcing, vendor coordination, invitations, RSVP, registration, staffing, and on-site execution.
- Develop and maintain detailed event project plans in Asana, including timelines, key achievements, responsibilities, budgets, and pre-event, event-day, and post-event checklists.
- Track event expenses, handle assigned budgets, and provide regular financial updates.
- Collaborate with internal departments to ensure successful event execution.
- Serve as a primary on-site event contact, handling event-day operations, troubleshooting issues, and ensuring a high-quality attendee experience.
- Perform other duties as assigned.
Benefits
- Eligible to participate in health and welfare benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
