Member Service Coordinator
About The Position
The Member Service Coordinator is the welcoming face of a local, mission-driven credit union, helping members and supporting smooth branch operations. The role greets members, answers questions, directs them to appropriate staff or departments, and helps them learn about credit union products and services. It also includes teller transactions, opening additional member shares, and handling branch clerical tasks. The position requires maintaining the confidentiality of member, employee, and credit union information. The schedule varies and includes multiple Saturdays per month. Pay is $16.25–$22.01 per hour, with starting pay based on related experience and qualifications.
Requirements
- High school diploma or equivalent.
- At least two years of member or customer service experience.
- Strong written and verbal communication skills.
- Punctuality and a neat, professional appearance.
- Ability to work in direct, professional contact with people in person and over the phone.
Nice To Haves
- Previous cash-handling experience.
Responsibilities
- Greet members as they enter the credit union in a friendly and professional manner.
- Direct members to the appropriate person or department when unable to provide the requested information.
- Ensure members are aware of credit union products and services.
- Perform teller transactions and open additional shares for members as needed.
- Monitor branch clerical items, including faxes, mail, and notary services.
- Maintain the confidentiality of member, employee, and credit union information.
Benefits
- 401(k) employer match of up to 200%.
- Annual bonus of up to 4% of salary.
- Employer HSA contribution.
- Paid time off for community service.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
