Member Sales & Service Specialist - Central Park

Empowered Pilates•Denver, CO

About The Position

Club Pilates is seeking a long-term Member Sales & Service Specialist to support the Studio Manager and help create a welcoming community. The role focuses on personable conversations with prospective and existing members, booking prospects into introductory classes, and converting prospects into members. Specialists support membership, retail, and private training sales, anticipate member needs, and provide exceptional customer service across in-person, phone, text, and email interactions. Pilates or fitness knowledge is helpful but not required. The position offers opportunities to grow and develop within a rapidly growing company.

Requirements

Excellent communication and interpersonal skills in person, on the telephone, via email, and text message.
Comfort speaking to groups of up to 12 people.
Strong sales and customer service skills.
Goal-oriented, with the ability to achieve membership, retail, and service objectives.
Ability to learn and use the Club Ready software system.
Punctual, reliable, and professional.
Ability to work harmoniously as part of a team.
Ability to adapt and evolve in a fast-paced, diverse, and changing environment.
Ability to stand or sit for up to 8 hours throughout the workday.
Hearing sufficient to understand conversations in person and on the telephone.
Reliable transportation to the studio and occasional offsite events.

Nice To Haves

Pilates and/or fitness knowledge or background.

Responsibilities

Respond to customer emails, text messages, and phone calls; answer the phone, return messages the same day, and escalate issues to management as needed.
Follow sales protocols for prospect follow-up, membership sales, and introductory class bookings.
Provide exceptional customer service to studio clients in person, by phone, text, and email.
Conduct facility tours and actively engage with visitors.
Meet or exceed sales call goals per shift and assigned KPIs.
Achieve personal and studio-level sales goals, including membership, retail, and service objectives.
Help maintain a clean and orderly studio.
Participate in special events as needed to promote the studio.
Smile and perform other duties as assigned.