Member Ambassador - Central Park

ORANGE THEORY FITNESS•Denver, CO

6d•$19 - $19•Onsite

About The Position

Member Ambassadors assist with front-of-house fitness studio operations. The role is suited to candidates with a passion for fitness, strong customer service skills, and basic sales experience. The Member Ambassador is responsible for meeting and exceeding key sales performance indicators, including package offerings, memberships, membership renewals, retail and concession sales, and maximizing workout traffic.

Requirements

Excellent interpersonal and customer service skills.
Solid verbal and written communication skills.
Detail-oriented and extremely organized, with the ability to multitask in a fast-paced environment.
Ability to identify, analyze, and develop solutions to problems.
Functional computer skills, including basic MS Office programs (Word and Excel), internet use, and basic computer software use.
Ability to work and function in an ORANGE TEAM environment.
Ability to work a flexible schedule, including evenings and/or weekends.
Passion for health and fitness and helping others succeed.
Passion for continuous learning and a strong desire for career growth.
High school diploma required.

Nice To Haves

Previous sales experience with strong sales skills.
Experience working in a sales quota-bearing structure is highly preferred.

Responsibilities

Achieve daily, weekly, and monthly sales and membership goals.
Establish and maintain an effective referral program.
Maintain accurate records using established OTF sales systems.
Conduct telephone inquiries, follow-up calls, and customer care calls.
Lead OTF studio previews with prospects and/or fitness program holders.
Greet members and guests promptly and enthusiastically to create a friendly, positive entrance into the studio.
Maintain an organized and clean lobby and front-desk area.
Process accurate cash and credit card transactions.
Follow up and follow through promptly with prospective clients.
Respond to member requests, inquiries, and concerns with a sense of urgency.
Troubleshoot and successfully resolve technical issues.
Onboard OTF clients using Client Intake Forms and FP Agreements.
Work closely with the Fitness Team to ensure processes are fulfilled.
Demonstrate a friendly, positive attitude and passion for OTF as a business.
Model and support OTF's values and culture.
Perform other duties as assigned by the supervisor.