Member Service Specialist

Nutmeg State Financial Credit Union•Glastonbury, CT

1d•$20 - $21

About The Position

The Member Service Specialist (MSS) is a front-line contact for new and existing members and is one of the credit union’s most visible representatives. The role provides exceptional service for member account inquiries and supports members with financial products, services, and transactions. The MSS helps members achieve their needs by building relationships, using sound judgment, and acting in the best interests of both the member and the credit union.

Requirements

High school diploma or equivalent required.
At least one year of experience in a sales or customer service role.
Ability to work independently and in a team-oriented environment.
Strong organizational skills and attention to detail.
Proficiency with Microsoft Office applications.
Good understanding of member services and Nutmeg’s products.
Ability to use manual and automated office equipment efficiently.
Effective written and oral communication skills with employees and outside entities.
Ability to learn all tasks required to reach maximum proficiency in the position.

Nice To Haves

Associate degree preferred.
Prior experience in a financial or banking institution preferred, but not required.

Responsibilities

Deliver outstanding service to internal and external members.
Perform platform teller functions, including cash deposits and withdrawals, check deposits and withdrawals, and recording night and mail deposits.
Resolve member requests and questions promptly, courteously, and professionally.
Provide an excellent member experience by relating well to members, proactively offering products and services that benefit them, and exercising sound judgment.
Assist callers to the main office with general information about credit union programs, products, services, and rates.
Open and close new and existing accounts and renew certificate accounts.
Cross-sell consumer loans and assist members with bookkeeping and checking account problems.
Inform members about new services and promotions and determine their needs.
Perform file maintenance and account changes as needed.
Improve individual competency through training and certification in established programs as needed.
Comply with Bank Secrecy Act (BSA) regulations and standards and attend required training.
Participate in branch operations, including branch audits and compliance audits.
Perform other duties as needed.