MEMBER SERVICE SPECIALIST

Greater Midland Community Centers Inc•Midland, MI

21h•$0 - $14•Onsite

About The Position

The Member Service Specialist is a front-line staff member who is responsible for delivering professional customer service to all members, guests, and program participants. This individual must maintain high personal standards and adhere to and carry out the Purpose and Values of Greater Midland.

Requirements

Must be 18 years or older
High school diploma or equivalent GED
Strong interpersonal skills with ability to multitask in a fast-paced environment
Basic math and computer skills
Must be able to pass an ICHAT background check

Nice To Haves

CPR/First Aid
1-year minimum experience in customer service-related work

Responsibilities

Provide friendly, courteous, prompt and professional service to all patrons within the facility.
Inform guests about and provide accurate information regarding facility services, programs, schedules, costs, membership, policies, and all other current events happening in Greater Midland.
Lead quality building tours and assist members and guests with navigating the facility at times escorting for superior member experience.
Complete required paperwork accurately, including, but not limited to, membership applications, and activity registrations and timecards.
Process memberships, program registrations, and take payments for various items/activities; input applicable information accurately into system and reconcile with bank deposit at end of day.
Deliver superior telephone service by ensuring calls are routed correctly, timely and inquiries answered effectively.
Listen and facilitate closure to guests concerns.
Facilitate and respond to emergency situations via emergency action plans.
Maintain a clean and organized work environment.
Consistently demonstrate behaviors aligned with Greater Midland’s Values.
Food Pantry – regularly assess pantry needs; count date and organize incoming items; facilitate “you-pick” orders or pack for client; maintain cleanliness and organization
Food Deliveries – unload deliveries; keep tables stocked with items; welcome and inform guests of limits; keep track of guests receiving items; clean-up and dispose of unused items
Clothing and Books – sort donations and dispose of items as necessary; hang clothes and arrange items on tables; clean-up after guests; keep library of books stocked and rotate display regularly
Set-up tables, chairs, bounce house, etc., for facility rentals; maintain clean and organized environment before and after event; assist with events as necessary