Member Representative I - Madison, WI

AAA-The Auto Club Group•Madison, WI

3d•$19 - $22•Onsite

About The Position

The Member Representative I serves as a welcoming, in-office representative of AAA, providing members with customer service and support while promoting and selling membership, travel products, select banking products, and other Auto Club Group offerings. The position supports member satisfaction, sales, lead generation, payment processing, and branch goals. The role is based at an ACG branch and involves servicing members in person. The schedule is Monday through Friday, 8:30 a.m. to 5:30 p.m., for 40 hours per week, with a one-hour lunch break. The role requires schedule flexibility to work irregular hours, including holidays and weekends, and to participate in community events when needed. Compensation is $19.00–$21.50 per hour, based on experience, with additional incentives and annual performance-bonus potential. The position is eligible for commissions on AAA Membership and AAA Credit Card sales. ACG offers health, insurance, retirement, time-off, leave, education, and other benefits.

Requirements

High school diploma or equivalent.
Experience working in a customer-focused environment and delivering timely, helpful solutions.
Ability to take personal responsibility, use good judgment, and seek solutions when challenges arise.
Comfort using Microsoft Office applications and learning workplace technology that supports customer service.
Ability to multitask, prioritize work effectively, and stay focused on office and customer service goals.
Passion and enthusiasm for working with people, with a commitment to exceeding member expectations through professionalism and efficient service.
Effective verbal and written communication skills and ability to work collaboratively in a team environment.
Ability to perform basic mathematical calculations accurately for monetary transactions.
Ability to work under pressure in a high-volume, fast-paced customer service environment.
Ability to work irregular hours, including holidays and weekends, and participate in community events when needed.
Ability to perform the duties of the position; reasonable accommodations are available for otherwise qualified applicants.
Consent to a background and drug screen if offered employment.
Regular and reliable attendance.

Responsibilities

Greet, service, and support members while promoting and selling membership, travel products, select banking products, and other ACG offerings.
Generate leads, share travel and insurance specials, provide travel information, and make outbound promotional calls for insurance and travel products.
Respond to member inquiries, help resolve complaints, and refer complex questions or concerns to senior staff, agents, or management as appropriate.
Process payments for insurance policies, travel products, tickets, and travel money products; handle remittance and depository transfers; and balance the cash drawer.
Provide administrative support to travel and insurance sales staff during peak periods.
Participate in office activities that support branch goals.
Perform other duties as assigned.

Benefits

Medical plans with multiple coverage options, including HSA eligibility.
Prescription drug coverage.
Dental and vision benefits.
Employee Assistance Program.
Company-paid basic life insurance; optional supplemental life insurance and dependent coverage.
Short-term and long-term disability coverage.
Optional critical illness, accident, and pet insurance.
401(k) plan, with company matching contributions and an additional company contribution.
Health Savings Account and Flexible Spending Account options.
Accrual-based paid time off for eligible employees.
Company-paid holidays, plus mental health, floating, and volunteer days for eligible full-time employees.
Paid parental, bereavement, jury duty, and military leave.
Tuition assistance up to $5,250 annually, with 80% covered by ACG.
100% reimbursement for eligible professional certification programs.
Career development and advancement opportunities.
Complimentary AAA membership with roadside assistance and travel discounts.
Adoption assistance program.
Additional incentives and annual performance-bonus potential.
Commissions on AAA Membership and AAA Credit Card sales.