Member Recruitment Coordinator - North Los Angeles County Based

NMDP•San Diego, CA

4d•Onsite

About The Position

The Member Recruitment Coordinator (MRC), internally also known as the Member Recruitment & Event Coordinator, is a public-facing NMDP representative who educates and engages the public through presentations, awareness events, celebrations, and registry recruitment events. Based in North Los Angeles County, the coordinator travels throughout the region to build relationships and encourage people to join the NMDP registry, with a focus on increasing registry diversity through engagement with ethnically diverse communities. Target audiences include colleges, universities, technical and vocational schools, community-based organizations and coalitions, corporations, and service sectors such as police and fire academies and units. The coordinator plans and coordinates registry awareness, education, and commitment activities that align with sponsor vision and organizational goals. The role collaborates with internal partners—including marketing, volunteer services, and the NMDP Foundation—and external network partners. The coordinator maintains knowledge of HLA and blood stem cell transplantation to educate target audiences and works with a regional team toward monthly, quarterly, and annual enrollment goals. The role includes extensive travel within the region, generally 50%–75%, evening and weekend work, occasional overnight travel within the region, and an expected two to three national trips per year. Candidates should currently reside in the North Los Angeles County area to be considered.

Requirements

Bachelor’s degree in a related field, or an equivalent combination of formal education and experience; relevant education and/or experience may be substituted for the degree upon evaluation.
Two years of experience in sales, business or community development, client account management, or event planning and implementation in a role with defined goals or targets.
Knowledge of sales and marketing, volunteer management, in-market strategy development and lead generation, and event planning and execution.
Ability to navigate college and university systems, including athletics, diverse affinity groups, student government, and Greek organizations.
Ability to network and develop community partnerships in ethnically diverse communities.
Ability to use social media effectively and proactively leverage digital marketing in partnership with donor marketing to drive recruitment.
Ability to interact with and influence others.
Excellent oral and written communication, public speaking, and presentation skills.
Effective organizational and time-management skills to manage multiple projects; self-motivated and goal-driven.
Proficiency with Microsoft Office (Outlook, Word, Excel, and PowerPoint), Salesforce, and the Internet.
Willingness to learn and travel within the region as needed (50%–75%), work evenings and weekends, take occasional in-region overnight trips, and make an expected two to three national trips per year.
Valid driver’s license and reliable transportation capable of carrying event materials such as a canopy tent, folding table, and storage totes.

Nice To Haves

Experience as a marrow or peripheral blood stem cell (PBSC) donor, or a direct connection to the mission.
Bilingual language skills, which may be necessary depending on the position location.

Responsibilities

Build and maintain relationships with community leaders, organizations, media, businesses, and local contacts, serving as a liaison between NMDP and the community.
Respond to leads and referrals in a timely manner with support from internal partners.
Communicate the NMDP mission through public speaking and written communications to encourage diverse registry enrollment, volunteerism, and philanthropic giving.
Identify and recommend innovative community engagement and recruitment practices, and provide feedback to account managers and marketing leaders.
Collaborate with account managers and marketing to develop annual engagement and recruitment strategy plans and achieve diversity goals and targets.
Use knowledge of local markets and community, government, and demographic information to identify opportunities for expansion; use only NMDP-approved materials.
Plan and deliver live and digital mission-focused events that provide a positive registry-member experience and excellent service to community partners and sponsors.
Activate volunteers and sponsors to help meet event targets, including through promotions and sponsor-network engagement; communicate event results and impact to partners and sponsors.
Educate prospective volunteer donors about NMDP’s mission, the donation process, and registry-member expectations, and respond to their questions and concerns.
Implement training and procedures for community engagement, education, and donor recruitment.
Create an annual activity plan, including rotations at target college campuses; meet recruitment goals focused on committed and diverse platforms, and keep the leader informed of progress.
Collaborate with account managers and network community engagement partners to advance NMDP strategic goals and initiatives.
Work with network Transplant Centers to identify patients and families interested in supporting NMDP through community awareness efforts; assess family needs and refer them to appropriate NMDP support services.
Share impactful patient and donor stories with marketing and collaborate on pitching stories to the media.
Participate in media events and interviews, and communicate media opportunities to marketing liaisons.
Collaborate across organizational functions to support donor recruitment, donor availability, and donor experience objectives and programs.
Promote and encourage financial support of the NMDP Foundation.
Speak to community groups about NMDP activities and recruit potential volunteers.
Work with account managers to recruit and retain episodic and long-term volunteers; interview, screen, train, and recommend volunteer placement as needed.
Supervise volunteers throughout the engagement process, ensure they are prepared for assigned tasks, and track volunteer data and hours.
Support and participate in volunteer recognition and appreciation activities.