Member Loan Processor Gulfport 5227

Keesler Federal Credit Union • Gulfport, MS

57d

About The Position

The Member Loan Processor completes consumer loan applications from decision through funding readiness. Applications come through inbound calls, digital channels, and outbound outreach. The role reviews and prepares loan files to ensure they are complete, accurate, and compliant before submission for funding, while providing prompt, professional, and courteous service to members and non-members.

The processor verifies required documentation, resolves discrepancies, calculates funding amounts, communicates loan decisions, and supports members with closing questions and the lending process. The role also handles account maintenance, cross-selling opportunities, member onboarding, electronic correspondence, and departmental service and production goals. It uses Opening Act, Symitar, the CRM, and other computer tools, and requires compliance with federal regulations and credit union policies.

Requirements

• High school education or GED.
• One to three years of similar or related experience.
• Excellent oral and written communication skills.
• Basic arithmetic comprehension and competency, basic clerical skills, and ability to operate a PC.
• Good typing and keyboarding skills.
• Outgoing, helpful manner and a well-developed sales-oriented attitude toward credit union services and products.
• Accuracy and attention to detail.
• Punctuality and reliable attendance.
• Completion of required new-hire orientation, new accounts, lending, and teller training through the HR/training department.
• Good interpersonal skills with members and employees.
• Ability to learn KFCU guidelines, policies, procedures, departments, and their relationships.
• Ability to stay organized and focused during stressful periods of high loan demand.
• Ability to keep abreast of changing policies and procedures.
• Ability to maintain confidentiality and demonstrate dependability.
• Proficiency in Microsoft Word and Excel, internet use, and email; extensive personal computer use is required.
• Completion of CUNA CPD Online courses as assigned or required.

Nice To Haves

• Second-language skills.

Responsibilities

• Process consumer loan applications from decision through funding readiness across inbound calls, digital channels, and outbound calls.
• Review approved loan applications for completeness, accuracy, and compliance with credit union policies and procedures.
• Assist members and non-members with closing questions, inquiries, loan disbursement, and required documentation.
• Verify signed loan agreements, disclosures, proof of collateral, and other required documents.
• Identify, obtain, and correct missing documentation or discrepancies before submitting loans for funding.
• Calculate and verify loan funding amounts.
• Follow lending policies and guidelines, including interpreting verification of income and employment documentation.
• Verify information required by KFCU policies and procedures.
• Review credit reports, identify additional sales opportunities, and cross-sell products.
• Explain possible alternatives and provide members with general information about the lending process.
• Perform file maintenance and account changes and provide general account information as required.
• Maintain department equipment and supplies; receive, open, and distribute departmental mail.
• Email loan documents to members and communicate loan decisions positively and tactfully.
• Determine NADA values to provide collateral value quotes.
• Use Opening Act and Symitar to open and process new accounts, alternate shares, certificates of deposit, and loan and credit card applications.
• Use the CRM to create and manage member sales, referrals, and service events within Service Commitment timelines.
• Monitor live chat, fax, message board, email, and web messages to ensure quality member service.
• Support the new member onboarding program and meet Centralized Funding Department service and production goals.
• Comply with federal regulations, including BSA and OFAC, credit union policies and procedures, and applicable requirements of the Fair Credit Act and Privacy Act.

Benefits

• Medical, dental, and vision insurance.
• Section 125 Flexible Spending Accounts for health care and dependent care expenses.
• Employee and dependent life insurance.
• 401(k) retirement plan with a 100% match on the first 5% contributed by the employee.
• Paid leave.
• Tuition reimbursement and competitive scholarships.
• Short-term and long-term disability benefits.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED