Member Experience Specialist

VASA Fitness • Aurora Quincy Avenue, CO

1d • Onsite

About The Position

At VASA Fitness, the Member Experience Specialist is the first friendly face members see and helps make each visit welcoming. The role builds personal connections, keeps the club clean and organized, and guides members through information about memberships, upgrades, and personal training options. The specialist addresses member needs, supports sales, and helps create an inclusive, inviting fitness community.

The position is based in a fitness facility and office setting, with possible temperature variations and ambient noise from conversations and gym equipment. Employees must work regularly scheduled shifts during business hours to assist members and sell services in person. Available schedules are opening (3:45 a.m.–noon), mid shift (10 a.m.–7 p.m.), and closing (4 p.m.–midnight).

Requirements

• Strong communication skills and a professional approach.
• Comfort with multitasking and working independently.
• At least 1 year of customer service experience.
• Interest in health, wellness, and fitness.
• Ability to pass a background check.
• Ability to stand and walk most of the time.
• Ability to lift, push, pull, and move a minimum of 50 pounds.
• Ability to convey detailed or important instructions accurately, loudly, or quickly.
• Ability to handle a variety of variables under limited standardization and interpret and relay instructions to clients.
• Regular attendance and ability to work scheduled shifts.

Nice To Haves

• Membership sales experience.
• Bilingual skills.
• CPR certification.

Responsibilities

• Greet guests and members warmly, using a smile and eye contact.
• Create personal connections and help members feel welcomed, valued, and motivated.
• Explain memberships, upgrades, and personal training options; conduct tours and support sales.
• Keep all club areas clean, organized, and inviting, including bathrooms and the front desk area.
• Address member needs promptly and provide helpful solutions.
• Share feedback with leadership and use it to improve the member experience.
• Work scheduled shifts during business hours to assist members and sell services in person.

Benefits

• Two complimentary gym memberships, one for the employee and one to share.
• Discounted personal training sessions.
• Eligibility to participate in 401(k) options.
• Employee Assistance Program, including therapy, financial advising, and legal advice.
• For employees working 30 or more hours per week: paid time off, medical, dental, and vision benefits, and paid parental leave.
• Clear advancement opportunities into leadership and management positions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed