Member Experience Specialist-7339

YouFit•Boca Raton, FL

2d•Onsite

About The Position

As a Member Experience Specialist at YouFit Gyms, you deliver exceptional customer service and help ensure every member and guest has a positive experience. You create a welcoming environment by engaging with members, addressing their needs, and supporting them throughout their fitness journey. The role primarily focuses on customer service, while also supporting membership and other offerings. You contribute to a positive atmosphere and help maintain a clean, safe, and well-run gym.

Requirements

Must be at least 18 years of age.
Proficient in reading, speaking, and writing in English.
Strong customer service skills and ability to engage positively with members, guests, and prospects.
Ability to follow cleaning procedures and use approved cleaning products safely and effectively.
Basic knowledge of facility maintenance, including minor repairs and supply management.
Ability to multitask and stay organized in a fast-paced environment.
Basic proficiency in processing transactions, balancing a cash drawer, and following cash-handling procedures.
Ability to enforce gym policies professionally and resolve member concerns effectively.
Basic computer skills for processing check-ins, updating accounts, and managing member interactions.
Ability to maintain gym cleanliness and follow required cleaning checklists.
Team-oriented mindset and a proactive approach to problem-solving and service excellence.
Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed.
Ability to stand, walk, bend, stoop, and lift objects up to 50 pounds.

Nice To Haves

Fluency in multiple languages.

Responsibilities

Create a welcoming environment and apply the 10/5 Rule by acknowledging members at 10 feet and greeting them at 5 feet.
Monitor gym access, verify active accounts, follow check-in and access policies, and address member alerts.
Assist members with account questions, updates, and issues in person and over the phone.
Answer incoming calls, provide accurate information, and route inquiries as needed.
Engage with members considering cancellation and offer solutions to retain their memberships or services.
Perform gym opening and closing procedures.
Process payments and POS transactions, balance the cash drawer, and follow cash-handling procedures.
Enforce gym policies, including dress code, guest policies, and facility rules.
Maintain a clean and organized facility and complete required cleaning checklists.
Identify and report safety hazards, maintenance issues, and other facility concerns to management.
Clean and sanitize restrooms, locker rooms, workout spaces, front desk areas, common areas, and fitness equipment.
Empty trash, replace liners, and restock restroom and gym supplies.
Sweep, mop, and vacuum floors, and respond promptly to spills, biohazards, or other unexpected messes.
Complete daily cleaning and periodic deep-cleaning tasks.
Monitor cleaning supply levels and request restocks.
Use cleaning tools and products safely in accordance with YouFit guidelines.
Guide prospects on personalized gym tours and support their transition to a membership presentation.
Assist with member appreciation days, promotions, and special events.