Member Experience Specialist I (Universal Banker)

Rockland Federal Credit Union•Somerville, MA

2d•$20 - $22•Onsite

About The Position

This frontline role delivers accurate, efficient, and welcoming service to members by handling routine transactions, supporting basic account needs, and maintaining a balanced cash drawer. The Member Experience Specialist I promotes products through needs-based conversations and refers more complex requests as needed, while following all security, compliance, and fraud-prevention procedures. This position is currently part-time with a maximum of 27 hours per week to align with branch hours of operation.

Requirements

1+ year of experience in banking, financial services, retail, or cash handling
Strong attention to detail and accuracy
Effective communication and interpersonal skills
Ability to multitask and work in a fast-paced environment

Nice To Haves

Notary Public and credit union experience a plus

Responsibilities

Process routine transactions including deposits, withdrawals, transfers, and loan payments
Provide account support and respond to basic member inquiries
Perform account maintenance such as address updates, debit card assistance, and stop payments
Promote products and services through needs-based conversations and refer complex needs as appropriate
Balance cash drawer daily and maintain accurate transaction records
Follow all security, compliance, and fraud-prevention procedures
Support branch operations and deliver a professional, member-first experience