Member Experience & Sales Specialist- Western YMCA Family Location
About The Position
The Member Experience & Sales Specialist champions the YMCA of Delaware brand and drives the membership experience from transactional to transformational across staff and departments. The role supports membership sales and retention by training staff, delivering engaging tours and value-driven conversations, and developing strategies to motivate staff and achieve goals. The specialist also implements Welcome Center procedures and helps new members get started through fitness orientation scheduling and onboarding. The position represents the YMCA at community outreach events, which may include evenings and weekends.
Requirements
- Strong interpersonal and communication skills to serve a diverse community.
- High school diploma or equivalent.
- Two years of sales, customer service, and/or related experience.
- Strong customer service skills.
- Must be able to work occasional evenings and weekends.
Nice To Haves
- Multilingual.
Responsibilities
- Champion the YMCA of Delaware brand and drive a transformational membership experience across staff and departments.
- Lead sales-training conversations with staff and focus on closing membership sales through excellent tours and value-driven conversations.
- Develop and deliver training on YMCA products and services.
- Develop strategies to motivate staff and achieve sales and retention goals.
- Implement Welcome Center procedures.
- Deliver outstanding tours, track tours, schedule fitness orientations, and onboard new members.
- Represent the YMCA at community outreach events, which may include nights and weekends.
Benefits
- Full benefits package, including dental, vision, and health insurance.
- Generous paid time off, including vacation, 12 paid holidays, and sick leave.
- Free nationwide YMCA membership for the employee's household.
- 12% employer-funded retirement plan upon meeting eligibility requirements.
- Learning and development workshops.
- Career advancement opportunities.
- Staff discounts on programs and services.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
