Member Experience Manager - Palo Alto

Industrious•Palo Alto, CA

9d•Onsite

About The Position

The Member Experience Manager is an on-site hospitality role responsible for managing a location and creating an exceptional workplace experience for members. The role serves as a go-to problem solver and community connector, coordinating details and communications to support smooth operations. It also involves understanding members’ needs, providing tours, identifying potential members, and representing Industrious in the local business community through a consultative sales approach. The manager develops community programming and events and supports food preparation, cleaning, and the upkeep of sanitary, safe work areas. The position is based on site five days a week in Palo Alto, California. Candidates must live within an easy commute. The role requires frequent physical activity, including lifting and carrying objects up to 25 pounds, standing and walking for extended periods, and operating workplace and kitchen equipment. The annual base compensation range starts at $73,000, with eligibility for up to $11,000 in performance-related bonus pay. Actual base compensation depends on factors including experience, job-related knowledge, skills, and professional qualifications.

Requirements

Must live within an easy commute of Palo Alto, California.
Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 pounds.
Be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
Be capable of operating machines and appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, and kitchen utensils.
Participate in food preparation and cleaning duties, including using cleaning chemicals and equipment in compliance with health and safety regulations.
Keep work areas sanitary and follow all safety protocols.
Be energized by people and work well in a team.
Demonstrate attention to detail, resilience, and willingness to handle both hands-on tasks and big-picture work.

Responsibilities

Manage the operations and details of an Industrious location to ensure smooth day-to-day functioning.
Communicate with and respond to member requests, serving as a problem solver and experience creator.
Identify companies’ needs, conduct tours, and present solutions through a consultative sales approach.
Identify potential members and represent Industrious in the local market and broader business community.
Develop and coordinate community programming and events that members enjoy.
Perform food preparation and cleaning duties while maintaining sanitary work areas and following health and safety protocols.
Operate machines and appliances as needed, including printers, dishwashers, blenders, and snack carts.