General Manager - Palo Alto
About The Position
The General Manager owns the full success of the Salt & Straw shop, including its people, operations, and guest experience. This role leads a fast-paced retail and food service operation, develops future leaders, builds a strong team culture, and delivers operational excellence while bringing the company’s mission to life in the local community. The General Manager partners with District Managers and cross-functional teams to support long-term shop and market success. The role requires working in an environment where common food allergens—including peanuts, tree nuts, dairy, eggs, soy, wheat, and seafood—are present. Candidates must be at least 18 and available to work evenings, weekends, and holidays.
Requirements
- At least 3 years of leadership experience in food service, hospitality, or retail; General Manager candidates typically bring 5 or more years.
- Experience leading teams of 10 or more people in a fast-paced environment.
- Ability to coach, develop, and support others with clarity and care.
- Ability to balance people leadership with operational responsibilities.
- At least 18 years old.
- Availability to work evenings, weekends, and holidays.
Responsibilities
- Lead daily shop operations, including scheduling, payroll, inventory, facilities, and financial performance.
- Hire, train, and develop a high-performing leadership team of Assistant General Managers and Shift Coordinators.
- Set clear expectations and coach consistently, generously, and directly.
- Create a culture where people feel supported, challenged, and proud of their work.
- Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care.
- Use data and insights to drive results across sales, labor, and guest experience.
- Navigate challenges with calm leadership and celebrate wins, both big and small.
- Build strong relationships in the local community and represent Salt & Straw as a thoughtful, generous neighbor.
- Partner with District Managers and cross-functional teams to support long-term shop and market success.
Benefits
- Competitive base pay with quarterly bonus potential of up to 20%.
- Optional access to earned wages.
- 401(k) match: 50% company match up to 1% of salary after three months.
- Medical, dental, and vision insurance options starting the first month.
- Paid time off starting at two weeks, with the amount growing over time.
- 12 paid holidays per year.
- Paid sick time.
- Two consecutive days off.
- 24/7/365 on-demand mental health support for employees and their families.
- Educational support of up to $1,800 per year.
- 30% team discount.
- Early access to flavors before they are available to the public.
- Pet insurance.
- Flexible spending accounts.
- Accident and critical illness insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
