General Manager - Palo Alto

Salt & Straw•Palo Alto, CA

1d•$32 - $34

About The Position

The General Manager owns the full success of a Salt & Straw shop, including its people, operations, and guest experience. This role leads a team, shapes the guest experience, and drives the performance of a fast-paced retail and food service operation. The General Manager develops future leaders, builds a strong culture, and delivers operational excellence while bringing Salt & Straw’s mission to life in the community. The role leads daily shop operations, develops the leadership team, and uses data and insights to drive results across sales, labor, and guest experience. It also represents Salt & Straw in the local community and partners with District Managers and cross-functional teams to support long-term shop and market success. Candidates should have at least three years of leadership experience in food service, hospitality, or retail; General Manager candidates typically bring five or more years. The role requires availability to work evenings, weekends, and holidays and involves working around common food allergens.

Requirements

At least 3 years of leadership experience in food service, hospitality, or retail; General Manager candidates typically bring 5 or more years.
Experience leading teams of 10 or more people in a fast-paced environment.
Ability to coach, develop, and support others with clarity and care.
Ability to balance people leadership with operational responsibilities.
Must be at least 18 years old.
Availability to work evenings, weekends, and holidays.

Responsibilities

Lead daily shop operations, including scheduling, payroll, inventory, facilities, and financial performance.
Hire, train, and develop a high-performing leadership team of Assistant General Managers and Shift Coordinators.
Set clear expectations and coach with consistency, generosity, and directness.
Create a culture where people feel supported, challenged, and proud of their work.
Deliver thoughtful, memorable hospitality that reflects curiosity, warmth, and care.
Use data and insights to drive results across sales, labor, and guest experience.
Navigate challenges with calm leadership and celebrate wins, big and small.
Build strong relationships in the local community and represent Salt & Straw as a thoughtful, generous neighbor.
Partner with District Managers and cross-functional teams to support long-term shop and market success.

Benefits

Up to 20% quarterly bonus potential.
Optional earned wages access.
401(k) with a 50% company match up to 1% of salary after three months.
Medical, dental, and vision insurance options starting the first month.
Paid time off, starting at two weeks and growing from there.
12 paid holidays per year.
Paid sick time.
Two days off in a row.
On-demand mental health support, available 24/7/365 for the employee and family.
Educational support of up to $1,800 per year.
30% team discount.
First dibs on flavors before the public.
Pet insurance.
Flexible Spending Accounts.
Accident and Critical Illness Insurance.