Member Experience Associate - Carmel

Industrious • Carmel, IN

4d • Onsite

About The Position

The Member Experience Associate is an in-person hospitality role based on site five days a week, serving as the heart of the member experience and helping create great days for everyone who enters the office. The role includes preparing the office for the day, stocking shared amenities, managing supplies, creating and supporting events, onboarding members across multiple systems, assisting with basic IT or Wi-Fi issues, supporting local marketing events, and providing tours to prospective members. A central part of the role is building trusted relationships and community with members while contributing to a collaborative team environment.

Requirements

• Live within an easy commute of Carmel, Indiana.
• Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling of objects up to 25 pounds.
• Be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
• Be capable of operating machines and appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, and kitchen utensils.
• Participate in food preparation and cleaning while complying with health and safety regulations, including use of cleaning chemicals and equipment.
• Keep work areas sanitary and follow all safety protocols.

Responsibilities

• Prepare the office for the day by brewing coffee, setting out breakfast, and stocking shared amenities.
• Manage inventory and order supplies for the location.
• Plan and support events, including creating signage.
• Add new members to multiple systems to ensure a seamless first day.
• Assist members with IT or Wi-Fi issues.
• Participate in local marketing events and communicate the value of Industrious’s flexible workplace solutions.
• Conduct tours for prospective members when needed.
• Restock shared amenities and assist with tasks such as fixing printers.
• Participate in food preparation and cleaning duties.
• Maintain sanitary work areas and follow health, safety, and cleaning protocols.

Benefits

• Fixed hours
• Commuter stipend of $150 per quarter
• Annual travel stipend of $150 after 90 days
• End-of-year bonus of $1,500
• Sick pay as required by law
• Benefits bundle through Sequoia
• Heavily subsidized healthcare plans
• Generous paid time off
• Wellness programs
• Professional development grants
• 401(k) plan

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed