Member Experience Associate - Bellevue

Industrious•Bellevue, WA

7d•Onsite

About The Position

The Member Experience Associate is an in-person hospitality role based on site five days a week in Bellevue, Washington. The associate is responsible for creating a welcoming, seamless workplace experience for members and visitors, building relationships and community, and supporting the day-to-day operation of the office. Duties may include preparing the office for the day, setting out coffee and breakfast, stocking shared amenities, managing inventory and ordering supplies, creating events and signage, adding new members to systems, assisting with basic IT or Wi-Fi issues, supporting local marketing events, and conducting tours for prospective members. The role suits a proactive, collaborative, resilient person who enjoys meeting people, supporting teammates, planning ahead, solving problems, staying busy, and handling behind-the-scenes work. The position involves physical activity and food preparation and cleaning duties, with required compliance with health and safety regulations and protocols.

Requirements

Must live within an easy commute of Bellevue, Washington.
Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling of objects up to 25 pounds.
Be able to stand, bend, kneel, reach, and walk for extended periods throughout the day.
Be capable of operating machines and appliances as necessary, including printers, dishwashers, blenders, snack carts, knives, and kitchen utensils.
Participate in food preparation and cleaning duties, including use of cleaning chemicals and equipment, while complying with health and safety regulations.
Maintain sanitary work areas and follow safety protocols.
Able to build relationships and connect with members.
Comfortable working collaboratively and supporting teammates.
Proactive, organized, resilient, adaptable, and willing to handle behind-the-scenes tasks.

Responsibilities

Prepare the office for the day, including brewing coffee, setting out breakfast, and stocking shared amenities.
Manage inventory and order supplies for the location.
Plan and support member events, including creating signage.
Add new members to multiple systems to help ensure a seamless first day.
Assist members with IT or Wi-Fi issues.
Participate in local marketing events and help prospective members understand the company’s flexible workplace solutions.
Conduct tours for prospective members when needed.
Perform food preparation and cleaning duties in compliance with health and safety regulations.
Keep work areas sanitary and follow safety protocols.