Member Experience Associate - Street Team

Retro Fitness•Philadelphia, PA

2d•Onsite

About The Position

The Street Team Member is responsible for building partnerships with local businesses, running promotional tables, and representing our gym at community events. You will be the face of the club out in the community — the person prospective members meet first, creating a welcoming and energetic first impression. You have to have limitless energy and be great at multitasking. This role requires that you wear many hats. Ideal candidates for the Street Team position will possess strong community-building skills, a knack for following up on leads, and a passion for connecting people to fitness. With more than 120 gyms open or under development across the US, Retro Fitness offers multiple fitness experiences under one roof. From traditional strength and cardio options to personalized training programs, Retro Fitness offers something for everyone. Gyms feature best in class equipment and services, our Retro Blends Smoothie Bar, and a selection of amenities that keep members feeling accomplished and refreshed. With our new CEO, Andrew Alfano, leading the team, Retro Fitness is poised for growth in an exciting atmosphere with a new strategic vision and focus.

Requirements

Limitless energy
Great at multitasking
Positive and upbeat personality
Great communication skills
Strong community-building skills
Knack for following up on leads
Passion for connecting people to fitness
Deep down passion for helping others
Effective ability to communicate with customers, coworkers and managers
Member experience oriented
Punctual, responsible and detail oriented
Must wear company staff shirt along with either khaki pants or black athletic pant.
Sneakers must be worn. No boots, heals or sandals.
Must be well groomed and neat.

Nice To Haves

CPR/AED training preferred
Prior experience in a retail or hospitality setting is helpful

Responsibilities

Build and nurture partnerships with local businesses to drive cross-promotion and community engagement.
Staff promotional tables at high-traffic areas and events to attract new members.
Represent the gym at community events, festivals, and local gatherings.
Develop in-depth knowledge of membership options, pricing, and promotions to answer questions on the spot.
Foster a welcoming, supportive atmosphere that strengthens community ties and member loyalty.
Deliver exceptional customer service – both in person and via follow-up – to ensure every lead feels valued.
Follow up on leads generated from events and tables via phone, text, or email to convert inquiries into memberships.