Guest Experience Team Member

The Florida Panthers • Sunrise, FL

1d • Onsite

About The Position

The Florida Panthers Guest Experience Department is looking for dedicated, personable, and attentive individuals willing to provide a world-class championship experience for all guests. Each position is vital to our operation, and we are looking for committed, proactive, customer service-oriented candidates to fill these roles. Our Guest Experience team members play a pivotal role in creating the best experience for our guests from the moment they enter the arena until the moment they depart.

Requirements

• Must be 16 years of age or older
• Upbeat, friendly, fan service-oriented attitude with a genuine desire to help people
• At least 6 months of customer service experience preferred
• Excellent verbal communication and interpersonal skills
• Basic knowledge of technology including ticket scanners, tablets, and time clocks
• Ability to work effectively within a team
• Must follow dress code and maintain a clean, presentable appearance at all times
• Must be available to work at least 70% of scheduled events per month

Responsibilities

• Greet and welcome guests as they enter Amerant Bank Arena and War Memorial Auditorium
• Provide excellent customer service to enhance the guest experience
• Proactively assist guests with any questions or concerns they may have
• Understand and enforce all venue policies and procedures
• Assume ownership in resolving guest challenges within the venue, including duplicate ticket issues, inappropriate guest behavior, and prohibited items
• Exhibit strong verbal and interpersonal skills with the ability to communicate effectively with guests and other employees
• Maintain a fun, customer service-oriented attitude and professional appearance at all times
• Provide guests with accurate directions to seating areas, concession stands, restrooms, and other venue locations
• Report all incidents to the Supervisor or Management, including injuries or health-related issues, lost or damaged property, and alcohol-related incidents

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed