Guest Experience Team Lead
LEGO Discovery Centre•Springfield, VA
•$18•Onsite
About The Position
We are looking for a hands-on leader who thrives in fast-paced, high-volume environments and knows how to keep teams focused during busy shifts. If you’re confident leading in real time, holding standards, and solving problems under pressure, this could be the role for you. Our 31,000+ awesome colleagues create and play together to spark the imaginations of children and LEGO® fans of all ages, all around the world. Just imagine being part of this – playing with ideas, creating magical experiences, and learning while growing and building your dream career.
Requirements
- Prior leadership experience in a high-volume, guest-facing environment
- Strong communication and team leadership skills
- Comfortable giving direct feedback and holding standards
- Ability to stay calm and make decisions under pressure
- Reliable, punctual, and highly accountable
- Flexible availability, including weekends and holidays
- Strong multitasking and problem-solving abilities
- High School diploma or GED required
Nice To Haves
- Experience in Attractions
- Experience in Hospitality
- Experience in Entertainment
- Experience in Retail leadership
- Experience in Tourism
- Experience in Guest services
- Supervisory, lead, or shift management experience preferred
- Experience training or coaching frontline employees is a plus
Responsibilities
- Lead frontline team members during daily operations
- Serve as Supervisor on Duty when assigned
- Make real-time operational decisions during busy periods
- Coach employees and provide direct performance feedback
- Support guest flow, queue management, and crowd control
- Handle guest concerns professionally and confidently
- Ensure safety, service, and operational standards are followed
- Train and develop frontline team members
- Step into operational positions when needed and lead by example
Benefits
- Health care options (medical, dental, and vision plans)
- Paid Time Off (PTO)
- Recognition programs and rewards
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
