Game Support / Guest Experience Team

Puttshack•Dania Beach, FL

2d•Onsite

About The Position

Puttshack USA, headquartered in Chicago, IL, opened its first location in 2021 as an upscale, tech-infused mini golf experience. More than just indoor mini golf, Puttshack leans on its ground-breaking technology to elevate the game while also serving world-class food and full bar in a cool environment. The Puttshack experience is really all about having fun – and doing something fun – together. Puttshack is looking to attract a diverse team of fun hospitality associates who care deeply about creating an elevated, one-of-a-kind guest experience. The Game Ambassador position is responsible for greeting guests with a warm welcome on the courses, checking in reservations, and guiding the guest safely throughout the course for an exciting Puttshack game experience. The Game Ambassador is the champion of our technology infused mini-golf game and is responsible for explaining the rules of the game, answering any questions, and troubleshooting any issues throughout the guests’ gaming experience.

Requirements

Must be 18+ years of age to apply
Prior experience in hospitality, customer service, or related field
Passion for games and technology
High standards of guest service
Good communication skills and ability to problem solve
Friendly and upbeat demeanor when interacting with guests and team members
Safely and effectively communicate in order to perform and follow job requirements

Responsibilities

Assist with general cleanliness of the kiosks, game courses, and guest services area
Assist guests with checking in their game play, answering questions, and guiding them throughout the course
Ensure all courses, golf balls, and other equipment are in proper working order
Troubleshoot small issues on the course and escalate any problems to Management
Maintain a pace sufficient to keep up with different levels of guest visits
Comply with all safety and sanitation guidelines and procedures
Take direction and be a team player
Follow all rules, policies, procedures, and conditions of employment, including those outlined in the Associate Handbook
Other projects or duties as assigned, including but not limited to side-work, opening, and closing duties.