Guest Experience Shift Lead

LEGOLAND Discovery Centre•East Rutherford, NJ

3d•$19•Onsite

About The Position

We’re looking for a Guest Experience Shift Lead who brings energy, accountability, and leadership to every shift — someone who can coach a team, create magical guest moments, and still jump in to have fun along the way. As a Shift Lead, you’ll be at the heart of the action — leading from the floor, not the sidelines.

Requirements

Experienced in customer-facing roles (minimum 3 years required)
Skilled at coaching, training, and motivating others
Outgoing, energetic, and naturally engaging with guests and team members
A team player who can also confidently lead and delegate
Passionate about creating fun, memorable experiences for families and children
Comfortable holding others accountable while maintaining a positive culture

Responsibilities

Create memorable, interactive experiences for guests of all ages
Lead, coach, and motivate Guest Experience Hosts to deliver top-tier service
Own the guest experience on the floor — design and lead engaging games/activities, and ensure all team members consistently meet customer service standards
Delegate responsibilities and ensure operational standards are consistently met
Act as a role model for “Guest Obsession” and positive team culture
Jump in to resolve guest concerns with a solutions-focused mindset
Partner with leadership to keep daily operations running smoothly
Help train and develop team members to grow their skills and confidence