Guest Experience Lead

Peppa Pig World of Play•Auburn Hills, MI

3d•Onsite

About The Position

At Peppa Pig World of Play Michigan, our Guest Experience Shift Leads play a hands-on role in creating joyful, unforgettable moments for families while developing valuable skills. This is a perfect opportunity for future leaders who want to grow, learn, and support in a playful, supportive, and high-energy environment. As a Guest Experience Shift Lead, you’ll be right in the middle of the fun—guiding a guest-focused team, supporting daily operations, and making sure every little guest (and their grown-ups!) leaves with big smiles and happy memories.

Requirements

High school diploma or GED required
Six months of experience in attractions, entertainment, childcare, hospitality, or customer service preferred
Positive, outgoing personality with a passion for guest experience and teamwork
Flexible and adaptable in a fast-paced, playful, ever-changing environment
Strong communication skills with a calm, friendly, and professional approach to problem-solving
Comfortable using technology and basic office software
Reliable, trustworthy, and committed to creating magical experiences for every family

Responsibilities

Support daily Guest Experience operations to ensure smooth, safe, and guest-focused performance
Delegate and monitor daily assignments to keep operations running efficiently
Manage queues and guest flow safely and effectively during peak periods
Respond to guest concerns with care and professionalism, partnering with other departments for quick resolutions
Assist with training and documentation across all primary Guest Experience areas
Uphold health, safety, and service standards across all operations
Lead by example on the attraction floor, modeling fun, teamwork, and outstanding guest service every shift