Guest Experience Associate

Betty Brinn Children's Museum•Milwaukee, WI

8d•$14

About The Position

The Guest Experience Associate (GE) is responsible for ensuring the Museum operates smoothly, safely, and efficiently while delivering an exceptional and engaging experience for every guest. As a key frontline team member, the GE welcomes families, facilitates interactive play experiences, supports group visits and special events, and serves as a knowledgeable ambassador for the Museum’s exhibits, programs, and services. This role supports daily operations by assisting with opening and closing procedures, processing admissions and retail transactions, maintaining exhibit cleanliness and organization, and upholding safety standards throughout the Museum. Guest Experience Associates proactively monitor the environment to ensure a secure, high-quality experience and collaborate with team members to continuously enhance guest satisfaction. The ideal candidate is energetic, guest-focused, and passionate about creating meaningful experiences through play.

Requirements

High school diploma or equivalent required; candidates must be at least 18 years of age.
Minimum of one year of experience in a customer service role, with a demonstrated ability to deliver exceptional service.
Availability to work weekends required.
Ability to lift up to 30 pounds and perform physical tasks, including lifting, bending, standing, and walking for extended periods.
Positive, can-do attitude with a willingness to go above and beyond for all guests.
Enjoys working in frontline environments and engaging with children and families.
Ability to interact with a variety of people, demonstrating strong interpersonal and communication skills.
Commitment to punctuality, reliability, and accountability to the team.
Ability to remain calm and composed during emergencies or high-traffic periods.
Ability to perform repetitive tasks while maintaining high energy levels throughout shifts.
High level of enthusiasm and comfort working in interactive, fast-paced environments.
Passion for the Museum’s mission and play-based learning.
Openness to feedback and a commitment to continuous learning and growth.
Energetic, friendly, and approachable demeanor.
Demonstrated professionalism and a strong sense of responsibility.

Nice To Haves

Experience handling cash and processing credit card transactions preferred.

Responsibilities

Greet and welcome all guests in a friendly, professional manner, creating a positive first and last impression.
Provide accurate and engaging information about exhibits, programs, memberships, and daily activities.
Serve as a knowledgeable brand ambassador by maintaining familiarity with all Museum offerings.
Facilitate interactive play experiences on the Museum floor and lead structured BAM activities that promote meaningful, educational engagement.
Welcome and support field trip students, teachers, and chaperones from arrival through departure.
Support birthday party experiences by preparing party spaces, welcoming host families, and ensuring Museum policies and procedures are followed.
Assist with daily opening and closing procedures to ensure smooth operations.
Process guest transactions accurately, including ticketing, membership sales, café purchases, and gift shop purchases.
Maintain a clean, organized, and inviting Museum environment by replenishing exhibit materials and reporting maintenance concerns promptly.
Proactively monitor guest activity to maintain a safe and secure environment, implementing emergency procedures when necessary.
Attend required staff meetings and training sessions.
Collaborate with team members to enhance the overall guest experience and operational efficiency.
Perform additional duties as assigned.